Frequently Asked Questions

How To Buy On The Website?

To order from the website, simply choose the item you want to buy and add it to the cart.
You will be redirected to the cart page, click checkout, fill your shipping details and proceed to PayPal (You can pay with credit card even if you do not have PayPal account)
Pay for the item, and we will start working on your order and ship it to you when it’s ready.

How to Order from the App?

Build your custom samurai sword through our app, Make sure you choose all required parts and click purchase.
You will be redirected to our website to complete the checkout, simply fill your shipping details and proceed to PayPal for paying.
We will start working on your custom blade once payment is confirmed, and let you know the tracking number information once it was shipped.

How Long it Takes to Make Custom Sword?

The time it takes to make each custom sword varies greatly, depending on the requirements, parts, enhancements, and availability of parts. Normally it will take us between 1-4 weeks to complete custom sword orders, but can take a bit longer. if that’s the case we will let you know in email.

How Long it Takes for Delivery to Arrive Once My Sword was Shipped?

Normally delivery to the United States, United Kingdom, Australia and Canada takes 5-14 business days from the day item was dispatched. also for most countries delivery can take between 7-14 business days.
However if you live in remote area it might take additional time.

Are the Swords Full Tang?

Yes, ALL of our swords are full Tang.

What Kind of Steel you Use for the Swords?

We use different types of steel for our swords, among the selection you can find the following:

1060 Carbon steel
1060 Folded carbon steel
9260 Spring Steel
9260 folded spring steel
1095 folded carbon steel
1095 clay tempered steel
1095 folded clay tempered steel
T10 Clay tempered steel
T10 Folded and clay tempered Steel

Click here for our Steel Comparison.

Which Steel Should I Choose?

Depending on your needs and requirements you can choose the steel, we have made a steel comparison guide which hopefully will help you to make the correct decision, you can learn more by clicking here

What are the Shipping Costs?

Shipping is normally $29 per sword, and $19 for Tanto. However currently we offer FREE worldwide shipping.

Which Countries you Ship To?

We offer worldwide shipping, to any country which doesn’t restrict the importation of samurai swords.
Those are the main countries we ship to:
United States
United Kingdom

If your country is not in the list, please contact us for inquiry.
You can also contact your own country custom office to learn whether there are any restrictions.

Which Countries you Do NOT Ship To?

There are several countries we are aware of their custom restrictions with the importation of swords.
Among the list of countries we do not ship to are:
Sri Lanka
Saudi Arabia

If your country is not in any of the lists, you can contact us for confirm whether we can ship to your country or not.

[accordion-item_inner title=”My Country is Not in Any List, Can I Order?”] [/accordion-item_inner]

Please contact us before you make your purchase.
If we never shipped before to your country, we can give it a chance, however if the item will be confiscated we cannot offer a refund, if the item will be returned to us, we charge 30% restocking fee and original shipping is non refundable.

Do You Make Custom Sword Designs?

Yes we do, please contact us via Email with more details about what you have in mind, after we will see the request we can tell you whether we will do it or not, and give you our proposal for your custom blade.

Returns & Cancellations

We offer money back guarantee in case you are not happy with your purchase, buyer can return the item within 14 days of delivery.

Buyer will be responsible for the returned shipping fees, and original shipping costs are non refundable. Buyer will also be responsible to pay the PayPal commission in case of a refund. (3.9%) and this fee is non refundable.

Refunds will not be eligible if customer refused to release item from custom office or refused the package, custom tax fees are the buyer responsibility.

Refunds & cancellations will not be given for purchases made with Cryptocurrencies.

Cancellation after a order was placed and before shipped will be given minus the original PayPal fee commission, which is non refundable. (if we already started to work on the sword, we will charge up to 20% of the price for cancellations.)