Frequently Asked Questions
To order from the website, simply choose the item you want to buy and add it to the cart.
You will be redirected to the cart page, click checkout, fill your shipping details and choose your preferred payment method,
Pay for the item, and we will start working on your order and ship it to you when it’s ready.
We accept PayPal, Debit and Credit cards as well as cryptocurrencies and Bank transfers.
Build your custom samurai sword through our app, Make sure you choose all required parts and click Buy Now.
You will be redirected to our website to complete the checkout, simply fill your shipping details and proceed to choose your preferred payment method.
We will start working on your custom blade once payment is confirmed, and let you know the tracking number information once it was shipped.
The time it takes to make each custom sword varies greatly, depending on the requirements, parts, enhancements, and availability of parts.
Normally it will take us anywhere between 1-8 weeks to complete most standard size blades.
While Custom size swords and Tamahagane steel can take considerably longer between 3-8 months to complete and sometimes even more, so only order those if you are patient enough to wait. (for custom size swords, if you choose a gloss black Saya, that can considerably help in production time)
Normally delivery to most countries will take 7-21 business days from the day the item was dispatched. However if you live in remote area it might take additional time.
Yes, ALL of our swords are full Tang.
We use different types of steel for our swords, among the selection you can find the following:
1060 Carbon steel
1060 Folded carbon steel
9260 Spring Steel
9260 folded spring steel
1095 folded carbon steel
1095 clay tempered steel
1095 folded clay tempered steel
T10 Clay tempered steel
T10 Folded and clay tempered Steel
Depending on your needs and requirements you can choose the steel, we have made a steel comparison guide which hopefully will help you to make the correct decision, you can learn more by clicking here
The shipping costs will depend on the size of the sword and your location,
To find out the exact shipping cost, add the sword to the cart, and add your shipping address in the checkout, you will be able to see the exact shipping cost for the items you are ordering based on your location.
We offer worldwide shipping, to any country which doesn’t restrict the importation of samurai swords.
Those are the main countries we ship to:
United Arab Emirates*
* – Some countries marked in * like Singapore & Denmark, requires license, Italy, Portugal & UAE – only non sharpened swords can be shipped, or requires license. please check with your local authorities to make sure you comply with the requirements before placing the order.
If your country is not in the list, please contact us for inquiry.
You can also contact your own country custom office to learn whether there are any restrictions.
Some countries restrict the importation of swords, or we do not have reliable shipping method to ship with, and therefore we cannot offer shipping to the following countries:
If your country is not in any of the lists, you can contact us for confirm whether we can ship to your country or not.
Please contact us before you make your purchase.
If we never shipped before to your country, we can give it a chance, however if the item will be confiscated we cannot offer a refund, if the item will be returned to us, we charge 30% restocking fee and original shipping is non refundable.
Yes we do, please contact us via Email with more details about what you have in mind, after we will see the request we can tell you whether we will do it or not, and give you our proposal for your custom blade.
Please note that we do not make custom fittings or custom Saya designs, we can allow customization of the blade shape, size, steel and other features.
We offer money back guarantee in case you are not happy with your purchase, buyer can return the item within 14 days of delivery.
Items must be returned in original condition it was shipped.
Buyer will be responsible for the returned shipping fees, and original shipping costs are non refundable. Buyer will also be responsible to pay the fees we had during the deal in case of a refund. (5.5%) and this fee is non refundable.
Refunds will not be eligible if customer refused to release item from custom office or refused the package, custom tax fees are the buyer responsibility.
Refunds & cancellations will not be given for purchases made with Cryptocurrencies. (we do allow for replacement in case you are not happy)
Cancellation after a order was placed and before shipped will be given refunded minus the original PayPal fee commission, which is non refundable. (if we already started to work on the sword, we will charge up to 30% of the price for cancellations, depending how far along are we with the sword.)